Bug 265246 - AX: Salesforce help text is read inconsistently when using VoiceOver
Summary: AX: Salesforce help text is read inconsistently when using VoiceOver
Status: NEW
Alias: None
Product: WebKit
Classification: Unclassified
Component: Accessibility (show other bugs)
Version: Safari 17
Hardware: All iOS 17
: P2 Major
Assignee: Nobody
URL:
Keywords: InRadar
Depends on:
Blocks:
 
Reported: 2023-11-22 05:02 PST by omandt
Modified: 2023-11-30 06:20 PST (History)
3 users (show)

See Also:

Attachments
When I focus on the second two help icons (i), the message shown in the help text is not the message mentioned by VoiceOver. (2.59 MB, video/quicktime)
2023-11-22 05:02 PST, omandt 		no flags Details
Inspect of the help text (464.22 KB, text/html)
2023-11-30 06:19 PST, omandt 		no flags Details
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Description omandt 2023-11-22 05:02:49 PST 
Created attachment 468725 [details]
When I focus on the second two help icons (i), the message shown in the help text is not the message mentioned by VoiceOver.

Hi, I work for Salesforce and during our testing, we found that our standard help text is read inconsistently when using voiceover.

With voiceover enabled, when VO + Left/Right Arrow keys to navigate between each help text, it is either not reading or reading the wrong help text associated to that icon. 
(screen recording attached)

This violates: * WCAG Success Criteria 4.1.2 Name, Role, Value - Level A.

 SUGGESTED RESOLUTION
Ensure that the current (i) button additional information is exposed to the VoiceOver users.
Comment 1 Radar WebKit Bug Importer 2023-11-22 05:03:15 PST 
<rdar://problem/118716224>
Comment 2 Tyler Wilcock 2023-11-28 16:51:32 PST 
Thanks for the bug report! Is there any chance you could include some minimal HTML reproducing the issue? That will help us determine where the issue is here.
Comment 3 omandt 2023-11-30 06:19:00 PST 
Created attachment 468821 [details]
Inspect of the help text
Comment 4 omandt 2023-11-30 06:20:24 PST 
Hey Tyler, just attached